Refund policy
Return and refund policy
Returns & Remakes
Every Glimpsette necklace is made just for you, with your own photo inside. Because each piece is one of a kind, we can’t accept returns or exchanges for a change of mind. We do want you to love it, though, so we offer a free remake if:
- your necklace arrives damaged,
- your photo isn’t clear because of a production issue,
- you received the wrong style, or
- your package is lost in shipping (tracking shows no delivery within 30 days of shipping).
How to request a remake: email us at glimpsette@gmail.com within 14 days of delivery. Include your order number and a photo or short video showing the issue. Once approved, we’ll make and ship a new necklace at no cost to you.
About your photo: bright, close-up photos with faces near the center look best. Very dark, blurry or low-resolution photos may not show clearly inside the stone, and remakes don’t cover photos that were unclear when uploaded. If we think your photo won’t turn out well, we’ll contact you before your necklace is made.
Cancellations and changes: need to change your photo or cancel? Email us within 24 hours of placing your order. After that, your necklace may already be in production and can’t be changed.